Digital Download / eBook Return Policy
Nurse Study Store does not offer returns, exchanges, or cancellations for digital products, including eBooks. Once an eBook access code is issued via email or made available for download, it is non-refundable.
PDFs are digital products, and no physical books will be shipped. They are provided for you to download and print as needed.
Due to the nature of digital products, access codes cannot be returned, revoked, or reused after delivery.
Physical Product Return Policy
Nurse Study Store offers a 14-day return period from the date your item is marked as delivered. Please note that not all items are eligible for return.
To qualify for a refund, items must be returned unused, unopened, and in the same condition as received. All returns must be in the original packaging and accompanied by a receipt or proof of purchase.
Starting a Return
To initiate a return, please complete our Contact Form. In your message, include the following details:
- Order number
- Item(s) you wish to return
- Reason for the return
If your return request is approved, you will receive instructions on how and where to send your item(s). Return shipping costs are the customer’s responsibility.
Items returned without prior approval will not be accepted. Restocking fees may apply. Please note that original shipping charges are non-refundable.
If a package is refused or returned to Nurse Study Store without an authorised return request, a refund will be issued minus the original shipping cost and any return shipping fees incurred.
Damages and Other Issues
Please inspect your order upon delivery and contact Nurse Study Store immediately to determine if your item is defective, damaged, incorrect, or if any items are missing. This allows us to review the issue and work towards a resolution.
Please note that we may require photo evidence to assess your claim, and we may be unable to assist without it.
If your order is marked as delivered but you have not received it, you must notify Nurse Study Store as soon as possible. Claims made more than 7 days after the delivery date may not be eligible for resolution.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Digital download eBooks (including those bundled with physical products)
- The Complete Nurse Study Store Bundle (eBook)
Exchanges
Exchanges are generally not offered. Items will only be replaced if they arrive defective or damaged. If you experience an issue with your order, please contact us for assistance.
Refunds
Once your return is received, it will be reviewed and processed within 1–3 business days. If approved, we will issue a refund to your original payment method.
Please note that original shipping fees are non-refundable. Processing times may vary depending on your bank or credit card provider.
If your return is not approved after inspection, you will be notified via the email address used to place your order.
Sale Adjustments
Orders placed outside an active sale period are not eligible for cancellation, return, or price adjustment to match a sale price.
The only exception applies to orders placed on the same day a sale begins. If your order was placed on the same day as a sale and the discount was not applied, you may request a price adjustment to reflect the sale price.